Customer Service (Japanese Speaker)

by Talent-DB

in Japanese Interpreter
Contract based Full Time
Jakarta
December 13, 2024

Job Overview

  • Date Posted
    December 13, 2024
  • Location
    Jakarta
  • Expiration date
    January 12, 2025
  • Experience
    Fresh graduate
  • Industry
    Services
  • Qualification
    Diploma's Degree
  • Career Level
    Staff

Job Description

A strategic leading company in telecommunication services need new staff with detail as following.

Qualifications:

  • Minimum Diploma/Bachelor Degree any Major 
  • Minimum GPA 2,75
  • Fresh Graduated are welcome
  • Able to speak in English 
  • Fluent in Japanese ( N3 or above more preferred)
  • Willing to work in Shifting Schedule including weekend and Public Holiday
  • Willing to work in Jakarta

Responsibilities:

  • Handle customers by Calls/Chat/Email (All LOB)
  • Provide Customers about Product and Service Information
  • Identify and Escalate Priority Issues
  • Documenting All Call Information According to Standard Operating Procedures
  • Complete All Call Logs
  • Updating customers profile into computer
  • Conduct customer surveys to ascertain level of customer service

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